Cancellation Policy
Information according to §3 of the Distance Selling Act:
Consumers are entitled to a right of cancellation in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity:
Refund and Returns Policy
You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day
- on which you or a third party named by you, who is not the carrier, has taken possession of the goods, if you have ordered a product or several products as part of a single order and the product(s) is/are delivered in a single shipment;
- or on which you or a third party named by you, who is not the carrier, has taken possession of the last product, if you have ordered several products as part of a single order and the products are delivered separately;
- or on which you or a third party named by you, who is not the carrier, has taken possession of the last partial shipment or the last item, if you have ordered a product that is delivered in several partial shipments or items.
If several of the above alternatives apply, the cancellation period begins only on the day on which you or a third party named by you, who is not the carrier, have taken possession of the last product or the last partial shipment or the last item.
To exercise your right of withdrawal, you must inform us (ScaleMonkey / Karsten Möbius, Käthe-Kollwitz-Weg 73, 89081 Ulm, Germany, Telephone: +49 (0)731 / 40390785, Email: [email protected]) by means of a clear statement (e.g. a letter sent by post, fax or email) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, which is, however, not mandatory.
You can also electronically complete and submit the model withdrawal form or another clear statement on our website via the withdrawal form. If you make use of this option, we will send you immediate confirmation (e.g. by email) of receipt of such a withdrawal.
To comply with the cancellation period, it is sufficient that you send the notification of the exercise of the right of cancellation before the expiry of the cancellation period.
Consequences of cancellation
If you cancel this contract, we shall reimburse to you all payments we have received from you, including delivery costs (with the exception of the additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your cancellation of this contract. For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earlier.
You must return or hand over the goods to us, ScaleMonkey / Karsten Moebius, Käthe-Kollwitz-Weg 73, without undue delay and in any event no later than fourteen days from the date on which you notify us of your withdrawal from this contract. The deadline is met if you dispatch the goods before the expiry of the fourteen-day period. You shall bear the direct costs of returning the goods.
Returns/packages sent freight collect will generally not be accepted!
Exclusion of the right of cancellation
The right of cancellation does not apply to contracts
- for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
- for the supply of goods that can spoil quickly or whose expiration date would be quickly exceeded.
Expiry of the right of cancellation
The right of cancellation expires prematurely for contracts
- for the supply of goods if, after delivery, they were inseparably mixed with other goods due to their nature;
- for the supply of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery.
