Canada / English
Cancellation Policy
Information in accordance with §3 of the Distance Selling Act:
Consumers have a right of cancellation subject to the following conditions, whereby a consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession:
Right of Withdrawal
You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day
- on which you or a third party named by you, who is not the carrier, have taken possession of the goods, if you have ordered one or more goods as part of a single order and the goods are delivered uniformly;
- or on which you or a third party named by you, who is not the carrier, have taken possession of the last goods, if you have ordered several goods as part of a single order and the goods are delivered separately;
- or on which you or a third party named by you, who is not the carrier, have taken possession of the last partial shipment or the last piece, if you have ordered goods that are delivered in several partial shipments or pieces.
If several of the above alternatives apply, the cancellation period only begins on the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods or the last partial shipment or the last piece.
To exercise your right of cancellation, you must inform us (ScaleMonkey / Karsten Möbius, Käthe-Kollwitz-Weg 73, 89081 Ulm, telephone: +49 (0)731 / 40390785, email: [email protected]) of your decision to cancel this contract by means of a clear statement (e.g. a letter sent by post, fax or email). You may use the attached model cancellation form for this purpose, but it is not mandatory.
You can also electronically fill out and submit the model cancellation form or another clear statement on our website via the cancellation form. If you make use of this option, we will immediately send you a confirmation of receipt of such a cancellation (e.g. by email).
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.
Consequences of cancellation
If you cancel this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to cancel this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us, ScaleMonkey / Karsten Möbius, Käthe-Kollwitz-Weg 73, without undue delay and in any event not later than fourteen days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You will bear the direct cost of returning the goods.
Returns/parcels sent freight collect will generally not be accepted!
Exclusion of the right of cancellation
The right of cancellation does not apply to contracts
- for the supply of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
- for the supply of goods which can spoil quickly or whose expiration date would be quickly exceeded.
Expiry of the right of cancellation
The right of cancellation expires prematurely in the case of contracts
- for the supply of goods if, after delivery, they are inseparably mixed with other items due to their nature;
- for the supply of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.
