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Shipping and Payment Terms
Shipping Costs and Conditions:
Shipping costs: EUR 6.50
Additional max. processing time: 0 days
Free shipping: from EUR 150 order value
Shipping costs: from EUR 14.50
Additional max. processing time: 0 days
Free shipping: from EUR 150 order value
Shipping costs: from EUR 23.50
Additional max. processing time: 0 days
Free shipping: from EUR 150 order value
Shipping costs: from EUR 28.50
Additional max. processing time: 1 – 3 days
Shipping costs: from EUR 34.50
Additional max. processing time: 1 – 3 days
We ship with DHL as our shipping provider
Transport Damage:
If a shipment is visibly damaged, please have the post office or shipping company issue an official damage report immediately. Please report any other damages to us right away. During the warranty period, we will either repair the goods or exchange the item in whole or in part, at our discretion. We are not liable for damages caused during cleaning processes or by improper handling.
Payment Terms:
All stated prices are final prices plus delivery and shipping costs.
Prices are in € (Euro) including statutory VAT, ex works Ulm.
Advance Payment by Bank Transfer
* Secure a benefit of a 2% discount when using the payment method Advance Payment by Standard Bank Transfer, excl. gift vouchers
You transfer the invoice amount to our bank account without handing over any account information. The classic and secure payment method.
Submit your completed and signed transfer slip or your online transfer form to your bank for execution.
Once we have received your payment, you will receive an email confirmation from us, and your order will be prepared for shipping. We will then ship to the delivery address you provided.
You will automatically receive our account details with the order confirmation. Please state the order number mentioned therein as the reason for payment when making your transfer.
Advance Payment via PayPal
Payment via PayPal has proven to be practical and secure for online transactions. With your existing PayPal account, you as a private customer can conveniently pay for your order with us. The payment process is integrated into our checkout and is displayed as a payment method in the selection of payment options. Your address data saved in your PayPal account will be taken into account, so it should be up to date. With PayPal, your payment reaches us on the same day.
Once we have received your payment, you will receive an email confirmation from us, and your order will be prepared for shipping. We will then ship to the delivery address you provided.
Buy Now, Pay Later
With PayPal, customers in Germany can also conveniently pay in monthly installments (installment payment) or alternatively choose to pay after 30 days. Unfortunately, PayPal does not currently offer the installment payment option to customers in Austria. By clicking on the banner below, you will receive further information about these two payment options.
Advance Payment via Apple Pay
Apple Pay is only visible to you as a payment method in our webshop if our system detects that you are visiting the shop using an Apple device. This process happens automatically. If you choose to pay with Apple Pay, you must authenticate the online transfer via Touch ID or Face ID. As soon as the process is complete, we, as the webshop operator, receive a corresponding notification. This ensures that your order can be shipped without having to wait for receipt of payment.
To pay online with Apple Pay, you need an Apple device, an Apple ID, and a credit card.
As a user, you save your payment details in the Wallet app. With a fingerprint or facial scan, you confirm that you want to pay with Apple Pay in the ScaleMonkey Shop. Ultimately, this is therefore a credit card payment.
Advance Payment via Amazon Pay
With Amazon Pay, you can use a payment method already saved in your Amazon account to pay for your order at ScaleMonkey. You can also manage your payments with Amazon Pay in your Amazon account.
After selecting Amazon Pay as your payment method, you can log in with your Amazon account login details. When using Amazon Pay for the first time, you must accept the Amazon Pay terms of use when prompted. You can then complete your purchase in the shop as usual.
