Great Britain / English
Cancellation policy
Information according to §3 Distance Selling Act:
Consumers are entitled to a right of revocation in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to their commercial nor their independent professional activity:
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The revocation period is fourteen days from the date,
- on which you or a third party designated by you, who is not the carrier, took possession of the goods, if you ordered one or more items as part of a single order and the item(s) were delivered as a single shipment;
- or on the day on which you or a third party designated by you, who is not the carrier, took possession of the last goods, if you ordered several goods as part of a single order and the goods are delivered separately;
- or on the date on which you or a third party designated by you, who is not the carrier, took possession of the last partial shipment or the last item, if you ordered goods that are delivered in several partial shipments or items.
If several of the above alternatives apply, the withdrawal period shall not begin until the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods or the last partial shipment or the last item.
To exercise your right of withdrawal, you must inform us (ScaleMonkey / Karsten Möbius, Käthe-Kollwitz-Weg 73, 89081 Ulm, Phone: +49 (0)731 / 40390785, Email: [email protected]) of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post, fax, or email). You may use the attached model withdrawal form for this purpose, but it is not mandatory.
You can also fill out and submit the model withdrawal form or another clear statement electronically on our website at Withdrawal Form. If you use this option, we will promptly send you (e.g., by email) confirmation of receipt of such withdrawal.
To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.
Consequences of revocation
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.
You must return or hand over the goods to us at ScaleMonkey / Karsten Möbius, Käthe-Kollwitz-Weg 73 without delay and in any case no later than fourteen days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send the goods before the fourteen-day period expires. You bear the direct costs of returning the goods.
Returns/packages sent without postage will not be accepted!
Exclusion of the right of withdrawal
The right of withdrawal does not apply to contracts
- for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
- for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded.
Expiry of the right of withdrawal
The right of withdrawal expires prematurely for contracts
- for the delivery of goods if, due to their nature, they have been inseparably mixed with other goods after delivery;
- for the delivery of audio or video recordings or computer software in sealed packaging, if the seal has been broken after delivery.
