{"id":41463,"date":"2025-11-28T05:34:02","date_gmt":"2025-11-28T04:34:02","guid":{"rendered":"https:\/\/www.scalemonkey.com\/pravila-povrata-i-reklamacija\/"},"modified":"2026-07-13T22:08:25","modified_gmt":"2026-07-13T20:08:25","slug":"refund-returns","status":"publish","type":"page","link":"https:\/\/www.scalemonkey.com\/hr\/refund-returns\/","title":{"rendered":"Pravila povrata i reklamacija"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"41463\" class=\"elementor elementor-41463 elementor-11\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1b61ffb0 smc-header-title e-con-full e-flex e-con e-parent\" data-id=\"1b61ffb0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6a293bea elementor-widget__width-inherit elementor-widget elementor-widget-heading\" data-id=\"6a293bea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Pravo na odustajanje od ugovora<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4c7c535c smc-page-content e-con-full e-flex e-con e-parent\" data-id=\"4c7c535c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-35b69a6a smc-post-heading elementor-widget elementor-widget-heading\" data-id=\"35b69a6a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Podaci prema \u00a73 Zakona o prodaji na daljinu:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-63d7f005 smc-p-text-conclusion smc-link-underline elementor-widget elementor-widget-text-editor\" data-id=\"63d7f005\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Potro\u0161a\u010di imaju pravo na odustajanje od ugovora prema sljede\u0107im odredbama, pri \u010demu je potro\u0161a\u010d svaka fizi\u010dka osoba koja sklapa pravni posao u svrhe koje se prete\u017eno ne mogu pripisati ni njezinoj komercijalnoj ni njezinoj samostalnoj profesionalnoj djelatnosti:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4e961e11 smc-post-heading elementor-widget elementor-widget-heading\" data-id=\"4e961e11\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pravo na odustajanje<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3219a87c smc-p-text-conclusion smc-link-underline elementor-widget elementor-widget-text-editor\" data-id=\"3219a87c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Imate pravo odustati od ovog ugovora u roku od \u010detrnaest dana bez navo\u0111enja razloga.<\/p><p>Rok za odustajanje od ugovora iznosi \u010detrnaest dana od dana,<\/p><ul><li>kada ste Vi ili tre\u0107a osoba koju ste Vi imenovali, a koja nije prijevoznik, preuzeli robu u posjed, ako ste naru\u010dili jednu ili vi\u0161e roba u sklopu jedinstvene narud\u017ebe i roba se isporu\u010duje jedinstveno;<\/li><li><strong>ili<\/strong> kada ste Vi ili tre\u0107a osoba koju ste Vi imenovali, a koja nije prijevoznik, preuzeli posljednju robu u posjed, ako ste naru\u010dili vi\u0161e roba u sklopu jedinstvene narud\u017ebe i roba se isporu\u010duje odvojeno;<\/li><li><strong>ili<\/strong> kada ste Vi ili tre\u0107a osoba koju ste Vi imenovali, a koja nije prijevoznik, preuzeli posljednju djelomi\u010dnu po\u0161iljku ili posljednji komad u posjed, ako ste naru\u010dili robu koja se isporu\u010duje u vi\u0161e djelomi\u010dnih po\u0161iljaka ili komada.<\/li><\/ul><p>Ako postoji vi\u0161e od navedenih alternativa, rok za odustajanje od ugovora po\u010dinje te\u0107i tek od dana kada ste Vi ili tre\u0107a osoba koju ste Vi imenovali, a koja nije prijevoznik, preuzeli posljednju robu ili posljednju djelomi\u010dnu po\u0161iljku, odnosno posljednji komad u posjed.<\/p><p>Kako biste ostvarili svoje pravo na odustajanje od ugovora, morate nas (ScaleMonkey \/ Karsten M\u00f6bius, K\u00e4the-Kollwitz-Weg 73, 89081 Ulm, Telefon: <span contenteditable=\"true\" data-elementor-setting-key=\"icon_list.0.text\" data-pen-placeholder=\"Eingabe hier...\">+49 (0)731 \/ 40390785,<\/span> E-mail: service@scalemonkey.com) obavijestiti o svojoj odluci o odustajanju od ovog ugovora putem jasne izjave (npr. pismo poslano po\u0161tom, telefaks ili e-mail). U tu svrhu mo\u017eete koristiti prilo\u017eeni obrazac za odustajanje od ugovora, koji me\u0111utim nije obvezan. <\/p><p>Obrazac za odustajanje od ugovora ili drugu jasnu izjavu mo\u017eete ispuniti i poslati elektroni\u010dki i na na\u0161oj web stranici na <a href=\"https:\/\/www.scalemonkey.com\/de\/revocation-form\/\">obrazac za odustajanje od ugovora<\/a>. Ako iskoristite ovu mogu\u0107nost, odmah \u0107emo Vam (npr. putem e-maila) poslati potvrdu o primitku takvog odustajanja. <\/p><p>Za po\u0161tivanje roka za odustajanje od ugovora dovoljno je da obavijest o ostvarivanju prava na odustajanje od ugovora po\u0161aljete prije isteka roka za odustajanje od ugovora.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-49d8afda smc-post-heading elementor-widget elementor-widget-heading\" data-id=\"49d8afda\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Posljedice odustajanja od ugovora<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5500c380 smc-spezial-notes-attention smc-p-text-conclusion smc-link-underline elementor-widget elementor-widget-text-editor\" data-id=\"5500c380\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Ako odustanete od ovog ugovora, moramo Vam vratiti sve uplate koje smo primili od Vas, uklju\u010duju\u0107i tro\u0161kove dostave (osim dodatnih tro\u0161kova koji proizlaze iz Va\u0161eg odabira vrste dostave koja nije najpovoljnija standardna dostava koju nudimo), bez odga\u0111anja i najkasnije u roku od \u010detrnaest dana od dana kada smo primili obavijest o Va\u0161em odustajanju od ovog ugovora. Za ovu povratnu uplatu koristit \u0107emo isto sredstvo pla\u0107anja koje ste koristili u izvornoj transakciji, osim ako nije izri\u010dito dogovoreno druga\u010dije; ni u kojem slu\u010daju Vam se ne\u0107e napla\u0107ivati naknade zbog ove povratne uplate. Mo\u017eemo odbiti povratnu uplatu dok ne primimo robu natrag ili dok ne dostavite dokaz da ste robu poslali natrag, ovisno o tome \u0161to nastupi ranije.  <\/p><p>Morate nam vratiti ili predati robu bez odga\u0111anja, a u svakom slu\u010daju najkasnije u roku od \u010detrnaest dana od dana kada ste nas obavijestili o odustajanju od ovog ugovora, na adresu ScaleMonkey \/ Karsten M\u00f6bius, K\u00e4the-Kollwitz-Weg 73. Rok je ispo\u0161tovan ako robu po\u0161aljete prije isteka roka od \u010detrnaest dana. Vi snosite izravne tro\u0161kove povrata robe.  <\/p><h3>Povrati\/paketi poslani bez pla\u0107ene po\u0161tarine u na\u010delu se ne\u0107e prihvatiti!<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b2d800a smc-post-heading elementor-widget elementor-widget-heading\" data-id=\"b2d800a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Isklju\u010denje prava na odustajanje od ugovora<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4e3173bf smc-p-text-conclusion smc-link-underline elementor-widget elementor-widget-text-editor\" data-id=\"4e3173bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Pravo na odustajanje od ugovora ne postoji kod ugovora<\/p><ul><li>za isporuku robe koja nije unaprijed izra\u0111ena i za \u010diju je izradu presudan individualni odabir ili odre\u0111ivanje od strane potro\u0161a\u010da ili koja je jasno prilago\u0111ena osobnim potrebama potro\u0161a\u010da;<\/li><li>za isporuku robe koja se brzo kvari ili kojoj bi brzo istekao rok trajanja.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1aaba7d2 smc-post-heading elementor-widget elementor-widget-heading\" data-id=\"1aaba7d2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Prestanak prava na odustajanje od ugovora<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-120830ac smc-p-text-conclusion smc-link-underline elementor-widget elementor-widget-text-editor\" data-id=\"120830ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Pravo na odustajanje od ugovora prestaje prije roka kod ugovora<\/p><ul><li>za isporuku robe, ako je ona nakon isporuke zbog svoje prirode neraskidivo pomije\u0161ana s drugim dobrima;<\/li><li>za isporuku audio ili video zapisa ili ra\u010dunalnog softvera u zape\u010da\u0107enom pakiranju, ako je pe\u010dat uklonjen nakon isporuke.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Pravo na odustajanje od ugovora Podaci prema \u00a73 Zakona o prodaji na daljinu: Potro\u0161a\u010di imaju pravo na odustajanje od ugovora prema sljede\u0107im odredbama, pri \u010demu je potro\u0161a\u010d svaka fizi\u010dka osoba [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_glsr_average":0,"_glsr_ranking":0,"_glsr_reviews":0,"footnotes":""},"class_list":["post-41463","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - 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