Privacy Policy

This privacy statement was last updated on 7. October 2026 and applies to citizens and legal permanent residents of the European Economic Area and Switzerland.

In this privacy statement, we explain what we do with the data we obtain about you via https://www.scalemonkey.com/en-gb/. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:

• we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
• we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
• we first request your explicit consent to process your personal data in cases requiring your consent;
• we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
• we respect your right to access your personal data or have it corrected or deleted, at your request.

If you have any questions, or want to know exactly what data we keep of you, please contact us.

1. Purpose, data and retention period

We may collect or receive personal information for a number of purposes connected with our business operations which may include the following: (click to expand)

1.1 Contact - Through phone, mail, email and/or webforms

For this purpose we use the following data:

• A first and last name
• An email address
• A telephone number

The basis on which we may process these data is:

It is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, and that interest outweighs the interest of the person concerned.

Retention period

We determine the retention period according to fixed objective criteria: Personenbezogene Daten aus Kontaktanfragen werden nur so lange gespeichert, wie dies zur Bearbeitung und abschließenden Klärung der jeweiligen Anfrage erforderlich ist. Eine darüber hinausgehende Speicherung erfolgt nur, soweit gesetzliche Aufbewahrungspflichten bestehen oder die Daten zur Geltendmachung, Ausübung oder Verteidigung von Rechtsansprüchen erforderlich sind. Nach Wegfall des jeweiligen Zwecks und Ablauf einschlägiger gesetzlicher Aufbewahrungsfristen werden die Daten gelöscht.

1.2 Payments

For this purpose we use the following data:

• A first and last name
• An email address
• IP Address
• A home or other physical address, including street name and name of a city or town

The basis on which we may process these data is:

It is necessary for the execution of a contract or preliminary procedures related to a contract to which the data subject is a party.

Retention period

We retain this data upon termination of the service for the following number of months: 96

1.3 Registering an account

For this purpose we use the following data:

• An email address
• A first and last name
• Account name or alias

The basis on which we may process these data is:

It is necessary for the execution of a contract or preliminary procedures related to a contract to which the data subject is a party.

Retention period

We retain this data until the service is terminated.

1.4 Deliveries

For this purpose we use the following data:

• A first and last name
• A home or other physical address, including street name and name of a city or town
• An email address
• A telephone number

The basis on which we may process these data is:

It is necessary for the execution of a contract or preliminary procedures related to a contract to which the data subject is a party.

Retention period

We retain this data until the service is terminated.

1.5 To support services or products that a customer wants to buy or has purchased

For this purpose we use the following data:

• A first and last name
• An email address
• A telephone number
• A home or other physical address, including street name and name of a city or town

The basis on which we may process these data is:

It is necessary for the execution of a contract or preliminary procedures related to a contract to which the data subject is a party.

Retention period

We determine the retention period according to fixed objective criteria: Personenbezogene Daten werden so lange gespeichert, wie dies zur Bearbeitung und abschließenden Klärung der Kundenanfrage erforderlich ist. Soweit die Daten Bestandteil aufbewahrungspflichtiger Geschäftsunterlagen sind oder zur Geltendmachung, Ausübung oder Verteidigung von Rechtsansprüchen benötigt werden, erfolgt eine weitere Speicherung für die jeweils geltenden gesetzlichen Fristen. Anschließend werden die Daten gelöscht.

1.6 Newsletters

For this purpose we use the following data:

• A first and last name
• An email address

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We determine the retention period according to fixed objective criteria: Die Daten werden für die Dauer des Newsletter-Abonnements gespeichert. Nach Widerruf der Einwilligung oder Abmeldung vom Newsletter werden die Daten gelöscht, soweit keine gesetzlichen Aufbewahrungspflichten oder berechtigten Gründe für eine weitere Speicherung bestehen. Nachweise über die erteilte Einwilligung können entsprechend den gesetzlichen Verjährungsfristen aufbewahrt werden.

1.7 To be able to comply with legal obligations

For this purpose we use the following data:

• A first and last name
• A home or other physical address, including street name and name of a city or town
• An email address

The basis on which we may process these data is:

For compliance with a legal or regulatory obligation.

Retention period

We determine the retention period according to fixed objective criteria: Personenbezogene Daten werden entsprechend den jeweils geltenden gesetzlichen Aufbewahrungspflichten gespeichert. Die konkrete Aufbewahrungsdauer richtet sich nach Art und Inhalt der jeweiligen Geschäftsunterlagen, insbesondere nach den handels- und steuerrechtlichen Aufbewahrungsfristen. Nach Ablauf der jeweiligen gesetzlichen Aufbewahrungsfrist werden die Daten gelöscht, sofern keine weitere Rechtsgrundlage für die Speicherung besteht.

1.8 Compiling and analyzing statistics for website improvement.

For this purpose we use the following data:

• Internet activity information, including, but not limited to, browsing history, search history, and information regarding a consumer's interaction with an Internet Web site, application, or advertisement

The basis on which we may process these data is:

Upon the provision of consent.

Retention period

We determine the retention period according to fixed objective criteria: Die Daten werden nur so lange gespeichert, wie dies für die Analyse der Herkunft von Websitebesuchen und Bestellungen erforderlich ist. Sitzungs- und Attributionsdaten werden entsprechend der technisch festgelegten Speicherdauer der eingesetzten Cookies gespeichert. Mit einer Bestellung verknüpfte Attributionsdaten können zusammen mit den Bestelldaten für die jeweils geltenden Aufbewahrungsfristen gespeichert werden. Anschließend werden die Daten gelöscht, sofern keine gesetzlichen Aufbewahrungspflichten entgegenstehen.

2. Sharing with other parties

We only share or disclose this data to processors for the following purposes:

Processors

Name: Hostinger
Country: Litauen
Purpose: Hosting und technische Bereitstellung der Website
Name: DHL
Country: Deutschland
Purpose: Versand und Zustellung von Bestellungen
Name: Deutsche Post
Country: Deutschland
Purpose: Versand und Zustellung von Bestellungen

3. Cookies

Our website uses cookies. For more information about cookies, please refer to our Cookie Policy. 

4. Disclosure practices

We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.

If our website or organisation is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.

5. Security

We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorized access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.

6. Third-party websites

This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.

7. Amendments to this privacy statement

We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.

8. Accessing and modifying your data

If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:

• You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
• Right of access: You have the right to access your personal data that is known to us.
• Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
• If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
• Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
• Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.

9. Submitting a complaint

If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Data Protection Authority.

10. Contact details

ScaleMonkey - Karsten Möbius
Käthe-Kollwitz-Weg 73
Germany
Website: https://www.scalemonkey.com/en-gb/
Email: service@ex.comscalemonkey.com
Phone number: +49 (0)731 40390785

11. Data Requests

For the most frequently submitted requests, we also offer you the possibility to use our data request form

Name

Name

Email

Submit a request for access to the data we process about you.

Submit a request for deletion of the data if it is no longer relevant.

Submit a request to receive an export file of the data we process about you.